Frequently Asked Questions

Most custom programs start at 100 pieces. We usually keep that within one product style and one decoration setup.

Full Custom is fully custom: your fabric, your shape, built from scratch. Quick Turn uses premium blanks decorated locally for faster turnarounds.

Orders must be placed by someone 18 or older who is authorized to order on behalf of their organization.

No. We can work from a rough idea, a brief, screenshots, or a strong reference folder. If you already have art, vector files (.ai, .eps, .pdf) are best.

Yes. We offer in-house design support for merch graphics, packaging, labels, trims, and production-ready artwork.

Our in-house design team works with most file types. If artwork needs extra work, like recreating, resizing, or cleanup, design fees may apply. We'll let you know before starting.

Mockups show the intended design, but they're approximations. Embroidery, print, and other decoration methods behave differently depending on size and material, so fine details and small text may need to be enlarged or simplified. The approved sample, or the tech pack if there's no sample, is the standard for your finished product.

It's your call. If you proceed against a recommendation we've made in writing, like keeping text smaller than we advise, the result isn't considered a defect.

Once we align on product, quantity, decoration, and pricing, we invoice the order and collect payment in full.

After payment, we build your tech pack, confirm artwork and specs, and send them for your approval. Production begins once the tech pack is approved. If your order includes a pre-production sample, we'll send it for approval before producing the full order.

All approvals must be in writing. Please review everything carefully. Approved tech packs and samples are final, and we produce exactly what you approve.

Please approve or request changes within 1 business day of receiving a pre-production sample. Late responses push the timeline back by the same amount.

Yes. Blank samples are available for the cost of the product plus shipping. Decorated samples are quoted by product and decoration method. Decorated or custom samples are only made after a bulk order is placed. Sample fees are non-refundable.

Pricing depends on product, quantity, materials, decoration method, and complexity. We quote every project individually so the number reflects the actual build.

No. Your quote covers the order as approved. If you request something extra along the way, like changes, added samples, rush production, or upgraded shipping, we'll invoice it separately, and it's due on receipt. Sales tax isn't included unless stated on your quote.

We take payment in full, then we create your tech pack and approval process.

Sometimes, depending on where your order is in production. Changes are at our discretion, may add cost including our time and materials, and can shift your timeline.

Before your tech pack is approved, cancellations receive a credit toward a future order, minus any development fees and costs incurred. Credits are valid for 1 year. Once the tech pack is approved and production begins, orders can't be canceled.

Because every order is made to order, we don't issue refunds. Eligible cancellations receive credit instead.

Quick Turn is usually 2–3 weeks and Full Custom is typically 6–8 weeks, both from tech pack approval. Timelines are estimates and depend on the product, materials, and production path.

We'll do everything we can to hit your date, but we can't guarantee delivery dates. Sample revisions, changes, holidays, freight, customs, weather, and carrier delays can all affect timing. Rush production and faster shipping are available for an added fee, but they don't guarantee a date either.

We primarily ship within the US, but we can quote international delivery when the project calls for it.

Yes. We can usually break shipments across offices, stores, teams, or event locations. Let us know early so we can build it into the quote and delivery plan.

Our goods are made by hand, so small variations in color, thread, placement, and material are normal and expected. Final quantities may also vary by up to 5%, with any difference billed or credited at the unit price.

Let us know within 5 days of delivery, with clear photos. We'll review every claim. If we confirm a manufacturing defect, we'll repair, replace, remake, or credit the affected items. We may ask you to return them first. Variations within normal tolerances aren't considered defects, and claims reported after 5 days aren't eligible.

Hats, apparel, socks, drinkware, bags, accessories, packaging, blankets, towels, and more. If it fits the brand, we can usually source or build it.